This policy explains how refunds, cancellations, and billing issues are handled for Calm Little Home digital products and Club memberships.

1. Digital products

Calm Little Home sells digital products such as toolkits, scripts, guides, reset plans, downloadable resources, and other digital materials.

Because digital products are delivered electronically and can usually be accessed immediately, they are generally non-returnable and non-refundable once delivered, downloaded, or accessed, except where:

• the file is defective, corrupted, or materially different from what was purchased;
• you were charged more than once for the same purchase;
• a technical problem prevents us from providing the product and we cannot reasonably resolve it;
• a refund is required by applicable consumer law.

If you experience a problem with a digital purchase, contact us at info@calmlittlehome.com and include the email address used for the purchase and, if available, the order number.

2. Club memberships

Calm Little Home Club memberships may be offered on monthly or annual recurring plans. Unless otherwise stated at checkout, a recurring membership renews automatically at the applicable billing interval until cancelled.

• Monthly memberships renew monthly until cancelled.
• Annual memberships renew annually until cancelled.
• Cancelling stops future renewal charges; it does not normally reverse a charge that has already been validly processed.
• After cancellation, access generally continues until the end of the period already paid for, unless the membership is ended earlier for fraud, abuse, chargeback, or another valid reason.
• We do not normally provide prorated refunds for unused time in a monthly or annual membership, except where required by law or where we agree that a billing error occurred.

You can use the available membership-account tools to cancel where enabled, or contact us if you need help.

3. Renewal charges

It is your responsibility to cancel a recurring membership before the next renewal if you do not want it to renew. We encourage members to review their billing date in their account.

If you believe a renewal was processed incorrectly, please contact us promptly so we can review the account and transaction.

4. Duplicate, incorrect, or unauthorized charges

If you see a duplicate charge, incorrect amount, or transaction you do not recognize, contact us as soon as possible. We may ask for transaction details so we can investigate.

If a charge appears unauthorized, you may also need to contact your payment provider or bank. Fraudulent or unauthorized transactions are handled according to applicable payment-provider rules and law.

5. Free resources

Free downloads, lead magnets, newsletter resources, and other no-cost materials do not have a purchase price and therefore do not generate a monetary refund.

6. EU/EEA and other mandatory consumer rights

Nothing in this policy removes rights that consumers have under mandatory law.

For digital content supplied immediately, applicable law may allow a consumer’s withdrawal right to end once supply begins if the required express consent and acknowledgment have been obtained. Where those legal requirements are not satisfied, any statutory withdrawal rights that still apply remain unaffected.

Similarly, where local law requires a refund, cancellation right, remedy for defective digital content, or other mandatory protection, that law takes priority over this policy.

7. How approved refunds are paid

If we approve a refund, it will normally be returned to the original payment method where technically possible. Processing time after we issue the refund depends on the payment provider, card issuer, or bank and is outside our direct control.

8. Chargebacks and disputes

If you have a problem with a purchase, we encourage you to contact us first so we have the opportunity to resolve it. Filing a payment dispute or chargeback does not automatically create a right to a refund and may result in temporary suspension of the related account or membership while the transaction is reviewed.

9. Affiliate purchases

A customer’s refund and cancellation rights are the same whether or not the purchase was referred by an affiliate. If an eligible purchase is refunded, reversed, charged back, or otherwise invalidated, any related affiliate commission may also be reversed or removed under the Affiliate Program Terms.

10. Contact us

For refund, cancellation, access, or billing questions:

Calm Little Home
Email: info@calmlittlehome.com
Website: Contact page